We are Perfect Blinds UK, trading as Perfect Blinds UK. Our address is Unit 5, Joe Pole Storage, Barnsley, S75 1HS.
Our VAT Registration Number is 385843845.
We are a company registered in England, and our company registration number is 13483841.

You can contact us by email at info@perfectblindsuk.co.uk or by telephone on 01226 812122.

Our Terms and Conditions of Supply and Fitting Goods are governed by the requirements of the Consumer Rights Act (CRA) 2015, Child Safety Requirements BS EN 13120:2009+A1:2014, and the Alternative Dispute Resolution for Consumer Disputes Regulations 2015.

CONTRACT

If you place an order on our website, through a catalogue, or by telephone, the contract will only be made when we send a letter or email confirming that we have accepted your order.
If you place an order with one of our salespeople (either at our premises or elsewhere), the contract will be made when you sign the order form.

GOODS

The goods you receive from us must be:

• Of satisfactory quality
• Fit for their common purpose or any purpose made known to us
• In accordance with any description given

Images of products shown in our sales literature or online are for illustration purposes only. Printed or computer-displayed images may not reflect the colour of the goods accurately. Packaging may also vary.

SERVICES

If we agree to carry out a service for you, it will be completed with reasonable care and skill.

GUARANTEE

Details of any guarantee that comes with the goods or services you have purchased are shown on your order form.

CHILD SAFETY

If the goods contain safety devices and must be fitted in accordance with child safety requirements, we are required to install these devices.

If you instruct us that you do not wish to have the safety device(s) fitted, we will refuse to install the goods. In such circumstances, you may still be liable to pay up to the full price of the order.

MEASUREMENTS

If you provide your own measurements, they must be correct and accurate.
We cannot accept the return of made-to-measure goods if the measurements were supplied incorrectly by you.

INSTALLATION

The installation price assumes:

• One continuous site visit
• Unobstructed parking access near the property
• Clear working access to the installation area
• Suitable surfaces for fixings
• No asbestos exposure
• No warranties or guarantees being invalidated by the installation

If these conditions are not met, we may apply additional reasonable charges for time, materials, or costs.

We are not responsible for:

• Loss or damage that is not foreseeable (unless caused by our negligence)
• Repairing pre-existing faults in the property
• Damage discovered during installation due to property condition

We do not carry out building work, move furniture, clear access areas, or accept responsibility for warranties that were not disclosed to us in writing before the order was placed.

ACCESS

If installation has been agreed and access to the premises is not provided without good reason, we may charge additional reasonable costs incurred.

If we are unable to contact you or rearrange access after reasonable attempts, we may end the contract and you may still be liable to pay the amount due under the contract.

PRICE

The price for goods and services is stated in full on the order form and includes VAT.

Payments must be made as stated in the order form.
We will not debit the total price from your debit or credit card until the goods are dispatched or installed. Any deposit paid will be deducted from the final payment.

FURTHER CHARGES

If installation services have been ordered, further charges may apply if unforeseen circumstances arise. These will always be communicated to you in writing.

Late payments may incur interest at 2% per year above Santander Bank’s base lending rate, calculated daily from the due date until payment is made.

DELIVERY

Delivery and installation costs (where applicable) are included in the quoted price.

If you choose to collect goods from our premises, you may do so during opening hours once we notify you that the goods are ready.

If we are delivering the goods, delivery will be within 30 days, unless another date has been agreed.

If no one is available to accept delivery, a note will be left with instructions to rearrange delivery.

If delivery or collection is not rearranged within a reasonable time, we may charge for storage and additional delivery costs. If we cannot contact you after reasonable attempts, we may end the contract and you will still be liable for the price due.

DELAYS OUTSIDE OUR CONTROL

If delivery or installation is delayed due to events outside our control, we will inform you as soon as possible and take reasonable steps to minimise the delay.

We will not be liable for delays caused by such events, provided the goods are supplied within a reasonable time.

YOUR RIGHT TO CANCEL

a) You may cancel the contract if:

• We inform you of a pricing or description error and you do not wish to proceed
• Supply may be significantly delayed
• You have a legal right to end the contract due to our fault

b) If we miss the delivery deadline, you may treat the contract as ended if:

• We refuse to deliver the goods
• Delivery time was essential and agreed at the time of the order

You may also give us a new reasonable delivery deadline. If this deadline is not met, you may cancel the contract.

If cancellation occurs, we will refund the amount paid for the cancelled goods, including delivery and installation costs. Goods already delivered must be returned to us at our expense or collected by us.

OUR RIGHT TO CANCEL

a) We may end the contract in writing (including email) if payment remains unpaid 7 days after we remind you, or if you do not within a reasonable time:

• Allow us to deliver the goods
• Collect the goods from us
• Allow us to install the goods (if installation was agreed)

You will then be in breach of the contract and may still be liable to pay the amount due.

b) If an obvious pricing error occurs that could reasonably have been recognised as incorrect, we reserve the right to cancel the contract and refund any payments made.

LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of breaking the contract or failing to use reasonable care and skill.

We are not responsible for loss or damage that is not foreseeable unless caused by negligence.

Loss or damage is considered foreseeable if it is obvious it will happen or if both parties knew it might happen at the time the order was placed.

THIRD PARTIES

The contract exists only between you and us. No other person has any rights to enforce any of its terms.

COMPLAINTS

You should inspect the goods and installation work as soon as possible and contact us if you believe there is a problem.

You may contact us by telephone, email, or in writing using the contact details provided above.

If we cannot resolve the issue to your satisfaction, you may refer the complaint to the British Blind and Shutter Association Mediation Service (for rectification matters), an Alternative Dispute Resolution provider, or the Small Claims Court.

OWNERSHIP AND RESPONSIBILITY FOR GOODS

Goods become your property once full payment has been received.

Responsibility for the goods transfers when:

• The goods are delivered to your address
• You collect the goods from us
• The goods are handed to a third party organised by you

LEGALITY

English law governs the contract. Proceedings may be brought in England, Scotland, Wales, or Northern Ireland if you live in those countries.

Version 1 – 06/04/2018

WARRANTY CARD

1. All products are guaranteed for 24 months from the fitting date.

2. The warranty covers manufacturing or installation faults only. The company is not responsible for mechanical or other damage caused by the customer.

PBUK Staff